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1

applicant

Full-time Miss

at HELEN SULTAN (Anywhere)

HELEN SULTAN
DUBAI _ U.A.E.
TEL: 050 6580515
RES: 06 7451293
E-mail: helen_sultan@hotmail.com

PROFILE:

Finding a career opportunity where I can use my experience and education background to benefit both the organization I will join, and myself. Well-presented individual, with a view to a more challenging position. Ability to work own initiative with an organized approach to business.
PERSONAL QUALITISE:

An excellent communicator, confident in dealing with people from all walks of life. Ambitious and focused whilst appreciating the need to remain flexib.

Anjulima INTL PVT Oct 2007 – Apr 2009
Job Ttle: Branch Manager
Job Purpose: The Management and Activites required for the Branch Office in UAE
Job description:-
• Overall management and take care of daily activities of the branch office
• plan office layouts and initial cost reduction program.
• Liaison with the head office in Nepal.Prepare activities reports for guidance of management.
• Acts as the intermediary between the company and outsourced service providers with respect to human resources.
• Manage Immigration and PRO activities for visitores and staff.
• Evaluate office production,revise procedures or devise new forms to improve efficiency of workflow.
• Review clerical and personnel records to insure completeness,accurancy and timeliness
• The primary purpose of this job is to Market and promote the company and provide the principal administrative support to divisions,offices,government department,or directors in regard to the director's/manager's own personal work where related processes,procedures,policies,goals and confidntiality is required.
• Counseling and solving problems to meet win win situations.
• Other tasks as assigned


Al Ghurair Giga Gold

Mar 2006 – Sepr2007
Job Title: Asst Manager Trade Administration
Job Purpose: The Management of total Administrative activities required for the operation of the Company
Job description:-
• Analyzes and organizes office operations and procedures such as work processing, flow of correspondence, filling, requisition of supplies and other secretarial services.
• Evaluates office production, revises procedures or devises new forms to improve efficiency of work flow.
• Establishing uniform correspondence procedures and style practices.
• Formulates procedures for systematic retention, protection, retrieval, transfer and disposal of records.
• Plan office layouts and initial cost reduction program.
• Review clerical and personnel records to insure completeness, accuracy and timeliness.
• Prepare activities reports for guidance of management.
• AS-Vault operation Team.
• Manages Immigration and PRO activities for visitors and staff.
• Acts as the intermediary between the company and outsourced service providers with respect to human resources, security and building cleaning.
• Manages Trade, System and Tenants Administration

Jan 2005 - June 2006
Job Title: Executive secretary
Job Purpose: The primary purpose of this job is to provide the principal secretarial and administrative support to divisions, offices, government department, or regional program directors in regard to the director's/manager's own personal work where secretarial knowledge of the program and its related processes, procedures, policies, goals and confidentiality is required.
Job description:-
• Relieve the supervisor of administrative detail in answering correspondence, setting up conferences/workshops, travel, budget, payroll, explaining policies & coordinating support services.
• Provides administrative support.
• Maintains calendars; schedules and coordinates appointments.
• Writes or drafts correspondence, reports, documents and/or other written materials.
• Reviews incoming correspondence; initiates replies as appropriate; routes matters requiring action by staff or other organizations and follows up to ensure actions are completed.
• Reviews outgoing correspondence, edits for procedural and grammatical accuracy, conformance to general policy and factual correctness; advises writer of problems needing attention.
• Edits written material for accuracy, format, and arrangement of material.
• Records and/or transcribes minutes of meetings, hearings, dictation, dialogue, etc., and produces document in draft or final format.
• Prepare and/or process documents; review for accuracy and completeness; update information and/or evaluate against policy; compare elements for consistency or logical relationships, etc.
• Receives calls and/or greets visitors, takes and relays messages, responds to requests for information; provides information or directs caller/visitor to appropriate individual.
• Provides assistance and/or on-the-job training.
• Maintains and/or creates files or record keeping systems. Sorts, labels, files and retrieves documents, or other materials.
• Other tasks as assigned.
Nov.2004 - Jan 2005
Job Title: Secertary cum reception
Job Purpose: To handle administrative and secretarial/ HR matters.
Key Result Areas:
• To perform PRO Services to the Department
• To represent in DMCC for staff and business requirement.
• To represent in Dubai Municipality for staff related matters and for gold analysis.
• To organize business parties of Vice Chairman/CEO
• To assist Amin. Manager in achieving department objectives.
• To organize business contact data base.
• To provide secretarial services to CEO/Admin Manger.


ExecuteJet Oct2003- Nov2004
Job Title: Receptionis / Administrative officer
Job Purpose: To handle Switch Board, Customers and administrative
Key Result Areas:
• To provide receptionist duties and clerical support to the organizational unit.
• Responsible for awareness of current and future Orgnaisation functions and activities and directing phone calls and individuals to the appropriate area or authority.
• Handles routine questions regarding policies, procedures and operations of the department or division.
• Performs routine miscellaneous clerical tasks, such as filing, opening and distributing mail, faxing information and typing. Performs other duties as assigned.
• Maintains a high level of confidentiality with regard to special assignments, etc.
• Maintains safe and clean reception area.
• Arrange transport for clients and staff and complete travel claim forms for clients.
• Postholder will be responsible for maintaining and entering new referrals onto the data system ensuring that records are accurate and up to date.
• Make up new files as required and to ensure that client files are kept up to date, undetaking all necessary filing.
• Provide comprehensive administrative support to the Bloomfield team in an efficient, effective and courteous manner in co-operation with other members of the administrative team. To cover for colleagues as required. Administrative support will include copy/audio typing, filing, photocopying.

Al-Tayer Motors LLC Mar 1997- Sep 2003
Job Title: Receptionist/Customer services
Job Purpose: To handle Switch Board & Customers Services.
Job description:-
• Dealing with telephone inquiries
• Greeting customer and taking messages
• Attending the switchboard of 15 lines and 32 exts
• In charge of international calls
• Self-correspondence, Transmitting/Receiving faxes
• Coordinating with other staff
• Handling the customer and holding job responsibilities
• Report all cases of customer dissatisfaction immediatelt to the service Manager.
• Effective reporting to the Services Manager of all concerns that effect customer satsfaction.
• Ensure the higest level of custmer satosfaction and retention.

Al-Kazim Travel Agency Mar 1996-Feb 1997
Job Title: Ticketing Clerk
Job description:-
• Compiles and records information to assemble airline tickets for transmittal or mailing to passengers.
• Reads coded data on booking card to ascertain destination, carrier, flight number, type of accommodation, and stopovers enroute.
• Selects ticket blank, invoice, and customer account card if applicable, and compiles, computes, and records identification and fare data, using tariff manuals, rate tables, flight schedules, and pen or ticket imprinter.
• Separates and files copies of completed tickets.
• Clips completed tickets and invoices to booking cards and routes to other workers for Teletype transmittal or mails tickets to customers.
• Computes total daily fares, using adding machine, to compile daily revenue report.


EDUCATION :
• Sukaina High School ( ART ) Dubai-1990-1991
• University Of Yemen ( ECONOMY ) 1992-1993
• IATA Tourims courese – India 95-96
TRAINING :
• Software : Microsoft Office-Windows97 ,98Microsoft Excel & Power Point Internet (Serving, emailing…)
SKILLS
• Leadership among the team memebers to guild them to a specific Objective.
• Business communication.
• Managing the People in multicultural environment
• Organizing Training classes, to cover the specific needs of the organization.
• Counseling and solving problems to meet win win situations.
• Good Communication, recognize the Important Working Relationships & team leader.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.


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Published at 13-10-2009
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